Shipping policy

1. Processing & Delivery Time

Orders are usually processed within 1–2 business days.

The estimated delivery time is 4–8 business days within the United States.

Please note that in exceptional cases (e.g., public holidays or high demand), delays may occur.

2. Shipping Costs

Standard Shipping: Free for all orders.

Express Shipping: If available, the fee will be calculated at checkout.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).

Tracking information is usually updated within 1–3 days after shipment.

4. Undeliverable or Lost Shipments

If a shipment cannot be delivered (e.g., incorrect address or failed delivery attempt), it may be returned to us. In this case, please contact us to arrange reshipment (additional shipping costs may apply).

If your package has not arrived within 10 days, please contact us at info@velado.ch, and we will assist you.

5. Changes & Cancellations

Orders can only be changed or canceled within 24 hours after purchase. After that, processing begins and changes are no longer possible.

6. Contact

For questions regarding your order, please contact us at:
📧 info@velado.ch